Terms & Conditions

By using Karachi Mart Online, you agree to the following Terms & Conditions.

1. Service Area

Karachi Mart Online delivers groceries within Karachi city only.

Orders outside Karachi will not be accepted.

2. Orders & Payments

Orders are confirmed only after successful processing.

Payment methods: Cash on Delivery, Debit/Credit Cards, and secure online gateways.

Prices may change, but confirmed orders will remain valid.

3. Delivery Policy

Delivery timelines depend on location and product availability in Karachi.

Same-day or next-day delivery options may be available.

Delivery charges (if any) will be displayed at checkout.

4. Returns & Refunds

Perishable items (fruits, vegetables, dairy, meat) are non-returnable unless received damaged, spoiled, or incorrect.

Issues must be reported within 24 hours of delivery.

Refunds, if applicable, will be issued via the original payment method or store credit.

5. User Responsibilities

Customers must provide accurate contact and delivery details.

Misuse of the platform, fraudulent orders, or false complaints may lead to account suspension.

6. Intellectual Property

All content (logo, images, text, website design) belongs to Karachi Mart Online. No content may be copied or used without permission.

7. Limitation of Liability

We are not responsible for:

Delays due to unforeseen circumstances (traffic, weather, strikes, etc.).

Product availability issues from suppliers.

Indirect or incidental damages.

8. Modifications

We may update these Terms at any time. Continued use of our services means you agree to the updated terms.

9. Governing Law

These Terms are governed by the laws of Pakistan, and disputes will be handled by courts in Karachi.

10. Contact Us

📧 Email: support@karachimartonline.com