Legal
Return policy
Returns are managed by KMO
Unlike some marketplaces, returns on KMO are reviewed and processed by our own team, not the individual vendor — so you get a consistent, fair process no matter which store you bought from.
How to request a return
Open Your Orders, find the delivered item, and submit a return request with a reason. Our team reviews each request individually, usually within a few working days.
What happens next
If your return is approved, we'll arrange pickup of the item and resolve the request through a replacement or store credit. If it's rejected, we'll explain why in your account.
No standard monetary refunds
KMO does not offer cash refunds as a standard option. Approved returns are resolved through replacement or store credit rather than a refund to your original payment method.
Items that can't be returned
Perishable goods (such as groceries), personal care items that have been opened, and made-to-order products are generally not eligible for return unless they arrive damaged or significantly different from what was listed.