Legal
Terms & conditions
Last updated 7 November 2026
1. About Karachi Mart Online
Karachi Mart Online (“KMO”, “we”, “us”) operates an online marketplace that connects independent vendors in Karachi with customers. KMO is a platform operator — products listed on KMO are sold by independent, third-party vendors, not by KMO itself, unless stated otherwise.
2. Accounts
You must provide accurate information when creating a customer or vendor account and keep your login credentials confidential. You are responsible for activity that happens under your account.
3. Vendor listings
Vendors are responsible for the accuracy of their product listings, pricing, stock levels and store policies. KMO reviews new vendor accounts and product listings before they go live, but does not guarantee the quality of any specific product.
4. Orders and payment
KMO currently supports Cash on Delivery (COD) only. By placing an order, you agree to pay the listed total, including any delivery charge, to the delivery rider upon receipt of your order. If you have a KMO wallet balance, you may choose to use it at checkout, and only the remaining amount is paid on delivery.
5. Cancellations, returns and refunds
Returns are managed directly by KMO rather than by individual vendors — see our Return Policy for details. KMO does not offer standard monetary refunds; approved returns are resolved through replacement or store credit.
6. Vendor fees and payouts
Vendors pay KMO a monthly membership fee. Vendor payouts are processed by KMO on a schedule communicated to each vendor.
7. Reward points and KMO wallet
When KMO runs a reward programme, points are added after an order is delivered and may expire. Points can be converted to KMO wallet cash only after KMO approves the request. Wallet cash can be used at checkout and cannot be withdrawn. KMO may reverse points or wallet cash for cancelled or returned orders, and may change or end the programme at any time.
8. Prohibited use
You may not use KMO to list or purchase counterfeit, stolen, illegal or unsafe goods, or to misrepresent your identity or a business you do not own or represent.
9. Changes to these terms
We may update these terms from time to time. Continued use of KMO after changes take effect constitutes acceptance of the revised terms.
10. Contact
Questions about these terms can be sent through our Contact us page.