Shipping Policy
We aim to deliver your orders quickly and safely.
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- Orders are usually processed within 1–2 business days.
- Delivery may take 3–7 business days depending on your location.
- Shipping charges will be displayed at checkout.
- Free delivery may be available on selected products or minimum order amounts.
Order Tracking
Customers will receive order updates through WhatsApp, SMS, or email once the order is shipped. After placing your order, you can also track your parcel easily through the tracking details provided by our team.
Delivery Areas
We currently deliver across Pakistan.
Delays
Delivery may be delayed due to weather conditions, public holidays, or courier issues. We appreciate your patience in such situations.
Cancellation / Return / Exchange Policy
Customer satisfaction is important to us.
Order Cancellation
- Orders can be cancelled before shipment.
- Once the order is shipped, cancellation may not be possible.
Returns
- Products can be returned within 5 days of delivery if they are damaged, defective, or incorrect.
- Returned items must be unused and in original packaging.
Exchange Policy
- Exchanges are available for damaged or wrong items only.
- Customers must provide proof (images/video) for exchange requests.
Non-Returnable Items
- Used products
- Opened food items
- Customized products
Refund Process
Approved refunds will be processed within 5–10 business days through the original payment method or bank transfer.
Contact
For cancellation, return, or exchange requests, please contact our support team through our website contact page.
