Legal
Exchange policy
No returns
KMO does not accept returns for change of mind, size, colour or any other reason, except the one case below.
Items broken or damaged in delivery
If an item arrives broken or damaged because of delivery, KMO will exchange it. This is the only case in which an item can be sent back.
How to request an exchange
Open Your Orders, find the delivered item and submit a request with the reason, or contact the KMO team. The KMO team reviews each request and arranges the exchange once it is approved.
No cash refunds
KMO does not give cash refunds. An approved request is resolved by exchanging the item.